FAQs | Rooveco UAE
Shipping & Delivery
How long does delivery take?
Orders across the UAE arrive in 1–3 business days.
Is shipping free?
Yes, we offer free delivery on all orders.
Do you offer same-day delivery?
Not at the moment, but we’re working on it.
How can I track my order?
You’ll receive an email with the tracking details once your order is dispatched, and we’ll also send you a WhatsApp update.
Payment
What payment methods do you accept?
We currently offer Cash on Delivery across the UAE.
Are the prices inclusive of VAT?
Yes, all prices shown include VAT.
Will I pay any extra fees on delivery?
No, there are no additional charges.
Returns & Exchanges
Can I return a product?
Yes, returns are available within 7 days of receiving your order.
How do I request a return?
You can request a return directly from our website, or contact us via WhatsApp or Email:
- WhatsApp: +971 50 322 5371
- Email: support@rooveco.com
Is there a return fee?
If the return is due to a mistake from our side (wrong item, damaged, defect), return is free.
If the customer changes their mind, a return fee of AED 20 will be deducted to cover the courier pickup.
Do you offer exchanges?
Yes, exchanges are available within 7 days (AED 20 courier fee applies for change-of-mind exchanges).
Product Quality & Materials
What are your bottles made from?
All Rooveco bottles are made from premium 18/8 stainless steel, BPA-free, and safe for everyday use.
How long do they keep drinks hot/cold?
Up to 12 hours hot and 24 hours cold, depending on the model.
Are the lids leak-proof?
Yes, all lids are tested for secure sealing.
Are your bottles dishwasher-safe?
Hand wash only to maintain insulation and coating quality.
Orders & Changes
Can I change the delivery address after placing an order?
Yes, if the order hasn’t been shipped yet. Just message us on WhatsApp.
Can I change the color or product after checkout?
Yes, as long as the order hasn’t been dispatched.
What if my order is delayed?
Our team will keep you updated, and you can reach out anytime.
Care & Cleaning
How do I clean my bottle?
Use warm water + mild soap. For deep cleaning, add baking soda + hot water and leave for 30 minutes.
Can I put my bottle in the microwave or freezer?
No, stainless steel should not be microwaved or frozen.
How often should I clean the bottle?
Daily rinse, and a full deep clean once a week.
Warranty & Support
Do you offer warranty?
Yes, all products are covered under a 1-year warranty for manufacturing defects.
What does the warranty cover?
Manufacturing faults, insulation issues, or defective lids.
How do I contact customer support?
Via WhatsApp at +971 50 322 5371 or email support@rooveco.com.
About Rooveco
What makes Rooveco different?
Premium materials, modern designs, and eco-friendly products made for everyday use in the UAE.
Are your products eco-friendly?
Yes, all bottles are reusable, BPA-free, and designed to reduce single-use plastic.
Where are you based?
We operate from the UAE with fast local delivery.
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