Warranty Policy

At Rooveco, we are committed to ensuring the quality and reliability of our products. This policy outlines the coverage, eligibility, and process for warranty claims.

1. WARRANTY COVERAGE

  • All products come with a 3-month limited warranty from the date of purchase.

  • The warranty applies only to functional defects that affect product usability.

  • This warranty does not cover:

    • Normal wear and tear.

    • Damage caused by improper use, accidents, or external factors.

    • Unauthorized modifications or repairs.

    • Cosmetic imperfections that do not affect functionality.

2. ELIGIBILITY FOR WARRANTY CLAIMS

To qualify for a warranty claim, customers must:

  • Provide proof of purchase (order confirmation or receipt).

  • Report the issue within 3 months of purchase.

  • Ensure the product was used as intended and not subjected to improper handling.

📌 Warranty claims without proof of purchase will not be accepted.

3. HOW TO FILE A WARRANTY CLAIM

If you believe your product has a defect, follow these steps:

  1. Contact us at support@rooveco.com with the subject: Warranty Claim - Order #[Your Order Number].

  2. Include the following details in your email:

    • Order number

    • Description of the issue

    • Clear photos or videos showing the defect

  3. Our team will review your request within 5 business days and provide further instructions.

4. WARRANTY RESOLUTION

Once your warranty claim is approved, we may offer one of the following solutions:

  • Replacement of the product if stock is available.

  • Repair if applicable.

  • Alternative resolution based on case assessment.

📌 Warranty claims are handled on a case-by-case basis, and any resolution offered is at our sole discretion.


5. LIMITATIONS & EXCLUSIONS

  • The warranty is non-transferable and applies only to the original purchaser.

  • Rooveco reserves the right to assess each claim individually and determine eligibility.

  • Products purchased from unauthorized sellers or third-party resellers are not covered under this policy.

6. CONTACT US

For any warranty-related inquiries, please reach out to us at: 📩 Email: support@rooveco.com