Privacy Policy | Rooveco UAE

Privacy Policy

Last updated: November 19, 2025

At Rooveco, we respect your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

1. Information We Collect

We collect the information needed to process your orders and improve your shopping experience, including:

  • Name, email, phone number
  • Shipping and billing address
  • Payment details (processed securely — we do not store your card information)
  • Products you view, add to cart, or purchase
  • Device and browsing details (IP address, browser, device type)

2. How We Use Your Information

We use your personal information to:

  • Process and ship your orders
  • Communicate with you about your order or support requests
  • Improve your shopping and browsing experience
  • Protect against fraud and unauthorized activity
  • Send updates or promotional messages (you can unsubscribe anytime)

3. Sharing Your Information

We only share your information with trusted partners necessary to operate our business:

  • Shopify (our website platform)
  • Payment providers
  • Shipping and delivery partners
  • Analytics and advertising tools (such as Meta and Google)

We do not sell your personal information.

4. Data Security & Retention

We use industry-standard security to protect your data.
We keep your information only as long as needed for:

  • Order processing
  • Legal requirements
  • Resolving disputes
  • Improving our services

No online system is 100% secure, but we take all reasonable steps to protect your data.

5. Your Rights

You may request:

  • Access to the personal data we hold
  • Correction or deletion of your data
  • To unsubscribe from marketing communications

Contact us at support@rooveco.com for any privacy-related request.

6. International Transfers

Your data may be processed outside the UAE due to our use of Shopify and global service providers.
All transfers follow recognized protection standards.

7. Updates to This Policy

We may update this policy to reflect changes in our practices.
We’ll update the “Last updated” date whenever changes are made.

8. Contact Us

For any privacy questions or requests:
📩 support@rooveco.com